Frequently Asked Questions
Complete access to Blood Online is available through an ASH Membership or a paid subscription.
For additional information, please see the Subscriptions page.
You may need to activate your Blood Online account or
pay your ASH Membership
dues. If, after checking these two things, you are still unable to access Blood Online, please contact
the bloodsubs{at}hematology.org.
We cannot provide you with your current password as it is protected. You can request
a new password, which will be emailed to you. You may then change your password
to something of your choice.
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ASH Members wanting to change their Blood mailing address should do so on the ASH website
by updating their Member Profile. You may also contact customerservice{at}hematology.org for assistance.
Non-member subscribers should contact the bloodsubs{at}hematology.org
to update their address.
Abstracts presented at recent annual meetings of the American Society of Hematology are available online.
Annual Meeting Abstracts presented prior to 2003 are currently not available online.
Does it seem as if our home page and current issue never change? We publish new issues on the same schedule as
the print edition. If you know that a new issue of the print journal has been published but don't see that issue
appearing on the site you may be experiencing a caching problem. Please read Is the journal getting stale?
for more information.
In some cases, author names containing accents and other diacritics and special characters are displayed
incorrectly in the author index and table of contents. In these cases, the accented letters usually are dropped.
Because these changes affect indexing of author names, you should avoid searching author names containing special
characters until this problem is corrected.
See the instructions in Blood Online Features.
The small pictures in the text of articles are called "thumbnails." They are supposed to be small enough to
load quickly and large enough to get the general idea of what it is. Clicking on a thumbnail displays a larger
version of a figure or table, as well as the complete text of the figure's caption. You don't need any additional
software to view this medium-size image. See Viewing Figures
for more details.
This reflects a problem in the setup of your image viewer. Please see Help with High-Resolution Image Viewing.
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We considered reducing image sizes, but we found that we were unable to maintain sufficient quality in smaller images.
Internet browsers are fairly capable image viewers, but not very capable image printers. However, we have
available high-quality PDF versions of articles. See Help with Printing for
more details.
We display a figure directly after the paragraph in which it is first mentioned. If an author chooses to label
a figure "Figure 3" but refers to it in the text before Figures 1 or 2, the figures will appear out of order.
The tiny images are the only way for us currently to represent symbols that are not available in the standard
HTML ISO-Latin-1 character set. However, HTML standards are being developed which will allow us to represent at
least some of these symbols without the use of "inline images". As reliable browsers which support those standards
become available, we'll use fewer inline images for symbols and special characters.
This could have two causes: either you have "Auto Load Images" turned off, or you have encountered an image which
didn't get processed. If you have enabled "Auto Load Images" and the image still doesn't display, please send us
Feedback and we'll investigate the problem.
If you are having trouble, please take a look at our Help with Searching page.
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If your institution has a subscription, you will automatically have access to the entire site without having
to sign in. You will also see a banner at the top of the page confirming that you are already signed in as part of
an institution. If your institution has not subscribed, please contact your librarian.
When this happens the IP address for your computer is not being recognized by our computer. If you are unable
to access Blood Online from a valid workstation, this failure is caused by one of three things:
- Your institutional subscription has not yet been activated.
- The person who activated the online subscription did not enter all the IP addresses for your institution.
- The person who activated the online subscription does not realize that some subnets of your institution are routed through a proxy server.
What should I do?
Talk to your librarian and let them know you are having trouble.
If my Blood Online subscription expires and at some later date I reinstate my
subscription, will I have access to all years of the electronic version?
Yes. When you buy a subscription to Blood Online, you have access to the entire journal archive.
Only ASH Members and individual (non-member) subscribers will receive a password. Those accessing Blood
Online through their institution's subscription will not receive a password. If you are an ASH Member or individual
(non-member) subscriber, you will be asked to establish a user name and a password for personal use when activating
your Blood Online account. You may not share this password with anyone. You are the only one licensed to
use this user name and password.
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